Gentek 1900 Series Hardware by Window Style

Features and availability can change by model and configuration. Confirm the current order information for the exact window being supplied.

Block-and-Tackle Balance Systems

Gentek identifies a block-and-tackle balance system for its 1900 Series vertically operating windows. The balance counteracts much of the sash weight, helping the homeowner raise, lower and position the sash.

A balance does not make the sash weightless. Large glass units, specialty glazing, dirt, cold weather and friction can affect the amount of effort the homeowner feels.

Signs of a possible balance problem

• The sash drops after being raised.
• One side rises while the other side remains low.
• The sash feels substantially heavier than it did previously.
• A visible balance component is disconnected or damaged.
• The sash cannot be reinstalled correctly after tilting.

Balance components are matched to sash weight and size. Do not substitute a spring or balance selected only because it appears physically similar.

Cam-Style Locks and Adjustable Keepers

Gentek describes cam-style locks and adjustable keepers on 1900 Series single-hung and double-hung windows. When operated correctly, the lock pulls the meeting rails into their intended relationship and helps engage the weather seals.

The lock should not be used as a tool to force a badly misaligned sash into place. Excessive resistance can indicate that the sash is not fully closed, the keeper is misadjusted, the frame is distorted or debris is obstructing the track.

A locked window can support ordinary residential security, but terms such as “burglar-proof” or “forced-entry-proof” should not be used without configuration-specific test documentation.

Tilt Latches and Pivot Hardware

Tilt latches release an operable sash so its interior glass surface can be cleaned from inside. Pivot pins connect the sash to the balance shoes or related support hardware.

Tilting is a cleaning function, not the normal ventilation position. The sash should be supported during the process and should not be allowed to hang from one pivot point.

Before tilting a double-hung sash, follow the manufacturer’s operating sequence. Moving the sash to the wrong position can interfere with the other sash, damage balances or prevent proper re-engagement.

After reinstalling the sash

• Confirm both pivot points are engaged.
• Return the sash to its normal vertical position.
• Verify that both tilt latches snap into the jamb.
• Raise and lower the sash slowly.
• Close and lock the window to verify alignment.

Standard Vent Stops

Gentek states that standard vent stops provide limited, convenient opening for ventilation on applicable 1900 Series windows.

A vent stop is not automatically a certified Window Opening Control Device. It should not be sold as fall prevention, child protection, security hardware or an egress-release mechanism unless the exact component is documented for that function.

Vent stops can also be damaged when a homeowner attempts to force the sash beyond the limited position. Demonstrate their use during project handoff.

What Makes a WOCD Different?

A Window Opening Control Device, or WOCD, is a specialized fall-prevention component. Gentek’s 1900 Series specifications list a WOCD as an available option for applicable windows.

FGIA explains that WOCDs were introduced under ASTM F2090 as window fall-prevention devices with emergency escape release mechanisms. Properly designed and installed devices limit the initial sash opening while allowing the window to open fully after the release is operated.

FGIA identifies several defining features:

• Release by two independent single-action devices or one dual-action device
• Ability to open the sash fully after release when emergency escape is needed
• Automatic resetting when the sash is closed
• Limiting the initial opening to no more than four inches when re-engaged

Do not substitute a generic limiter, improvised screw or ordinary vent stop where the project requires a compliant WOCD.

WOCDs Do Not Replace Supervision

A properly selected WOCD can reduce fall risk, but no device should be treated as a substitute for adult supervision or broader window-safety practices.

Keep furniture and climbable objects away from windows used by young children. Homeowners should learn the release operation and periodically confirm that the device resets as designed.

Insect screens are not fall-prevention devices. Gentek specifically cautions that its screens are intended to allow air and light through while excluding insects—not to prevent a person or object from falling through an open window.

Slider Rollers and Track Performance

Gentek lists dual brass tandem rollers for its 1900 Series sliding windows. Rollers support the moving sash and help it travel along the track.

A slider that becomes difficult to move does not automatically need new rollers. Common contributors include:

• Dirt, paint or construction debris in the track
• A frame installed out of level or square
• A damaged or incorrectly seated sash
• Roller wear or adjustment problems
• Obstructed drainage openings
• Cold-weather changes in seals or materials

Clean the track using manufacturer-approved methods before applying any lubricant. Oil-based products can attract dirt, stain finishes or affect compatible materials. Use only a lubricant approved for the specific hardware when one is required.

Casement and Awning Multi-Point Locks

Gentek describes a low-profile, single-handle, multi-point positive locking system for its casement and awning windows. One control operates several locking locations around the sash.

Multiple locking points can help draw the sash against its compression-type seal. The handle should move smoothly when the sash is fully closed.

If the lock will not engage, do not apply a wrench or excessive leverage. The sash may be partly open, obstructed, sagging, misaligned or affected by frame distortion.

Correct casement sequence

1. Unlock the sash before operating the crank.
2. Crank the sash outward without forcing the operator.
3. Remove any obstruction before closing.
4. Crank the sash completely into the frame.
5. Operate the lock only after the sash is fully seated.

Egress Hardware Serves Another Function

Gentek offers an egress-hardware option for selected casement configurations. It is designed to provide a greater clear opening than the standard operating hardware.

Egress hardware should not be confused with a WOCD. The egress option changes opening geometry, while a WOCD limits initial opening and provides a specified release.

Neither component independently proves that a window complies. The contractor must verify the exact product’s net-clear opening, sill height, hardware, location and applicable code requirements.

ADA-Compliant Lock Options

Gentek’s 1900 Series specifications identify an ADA-compliant lock option. This may help with projects that have accessibility requirements, but one hardware option does not make the entire window installation ADA compliant.

Reach range, operating force, approach, sill height, clear floor space and applicable project standards may all require evaluation.

Confirm the complete project requirement with the architect, accessibility consultant or authority having jurisdiction before ordering.

Installation Errors Can Look Like Hardware Failures

A window installed out of square can place unequal pressure on balances, rollers, hinges and locks. Overdriven fasteners or excessive expanding foam can bow the frame and change hardware alignment.

Before approving the installation:

• Check frame diagonals and verify square.
• Confirm the sill is level.
• Check jambs for bowing.
• Operate every sash through its full intended travel.
• Test every lock without excessive force.
• Verify tilt latches and pivot engagement.
• Test vent stops and WOCD reset functions where installed.
• Confirm screens are seated but do not interfere with operation.

Correct frame installation before adjusting hardware around a distorted opening.

AAMA Gold Label Certification and Hardware Substitution

The AAMA Gold Label Certification Program provides third-party verification of qualifying fenestration products. FGIA states that factory inspections help confirm that certified products continue to be manufactured as tested or with approved modifications.

Hardware can be part of the tested window configuration. Replacing a lock, keeper, hinge or operator with an unapproved component can change operation, seal compression and documented performance.

Use manufacturer-approved replacement components rather than selecting a part only because its screw holes appear to align.

InstallationMasters and Final Operation Checks

The FGIA InstallationMasters program provides professional education related to window and exterior glass-door installation.

Installation principles should be combined with current Gentek instructions. Every operable unit should be tested before interior finishes conceal access to the rough opening and again during final homeowner handoff.

Sales Tips for Discussing Hardware

1. 1. Demonstrate instead of merely describing. Let the homeowner operate the sash, lock, tilt latches and applicable opening-control device.
2. 2. Match hardware to the user. Ask about reach, hand strength and accessibility needs.
3. 3. Separate ventilation from fall prevention. A vent stop is not a substitute for a compliant WOCD.
4. 4. Avoid absolute security claims. Describe the hardware construction without promising that entry is impossible.
5. 5. Identify egress openings. Verify that hardware options preserve required clear openings.
6. 6. Include hardware color. White, Beige, Classic Clay and specialty finish combinations may require explicit selection.
7. 7. Explain maintenance limits. Do not recommend household oil or an improvised replacement part without manufacturer guidance.

Popular Homeowner Questions

Contractor Hardware Checklist

• Confirm the exact window style and model.
• Identify standard and optional hardware.
• Specify hardware color.
• Review accessibility requirements.
• Identify openings requiring a WOCD.
• Identify casements requiring egress hardware.
• Verify the required net-clear opening.
• Inspect frames for plumb, level and square.
• Operate every sash before interior finishes are installed.
• Test locks, balances, rollers and tilt functions.
• Demonstrate WOCD release and automatic reset.
• Provide homeowner operation and care instructions.

Compare Gentek 1900 Series Operating Styles

Suburban Wholesale & Supply helps contractors and homeowners compare Gentek window styles, hardware and available options throughout the Quad Cities. A product demonstration can make differences in sash movement, locking and cleaning much easier to understand.

Hardware features, colors and options vary by model, size and configuration. Confirm current Gentek documentation and applicable code requirements before ordering or substituting hardware.